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Wholesale program

Wholesale Terms & Conditions

Thank you for your interest in working with STOW. Please read the terms below carefully. For questions, onboarding, and wholesale orders, contact us at peter@stow.si

01

Eligibility

For wholesale account

Wholesale accounts are available to verified business entities that will serve and/or resell STOW coffee as part of their professional concept.

Our primary focus is on specialty coffee shops abroad that do not operate their own roastery and wish to offer freshly roasted STOW specialty coffee. We also work with hotels, restaurants, bistros, bars, mobile units, offices, and other professional users.

All applications are reviewed for conceptual fit and operational feasibility. We reserve the right to decline individual wholesale applications.

Speciality coffee shops

Primary focus

Restaurants

Hotels & bistros

Offices

professional users

02

Roasted to order

Maximum freshness

All wholesale coffee is roasted to order to ensure freshness and consistency.

Roasting and shipment planning begin only after payment has been received and confirmed.

Checkmark
Quality guarantee

Every batch is roasted specifically for your order, ensuring you receive the freshest possible coffee with optimal flavor profile development.

03

Placing orders

B2B portal process

Once a company is registered and approved for a wholesale profile, orders can be placed via the STOW B2B portal.

The ordering process is simple and similar to a standard online purchase:

1
Select coffees

Choose individual coffees (SKUs) from our catalog

2
Specify quantity

Enter the quantity for each coffee (in kg)

3
Add to cart

Add selected items to your shopping cart

4
Complete order

Finalize your purchase and receive confirmation

After placing the order, you will receive an order confirmation, and the order will be scheduled for roasting and shipment in accordance with the terms (roasted-to-order and prepayment).

04

Minimum order

Quantities (MOQ)
Minimum per SKU 4kg

 

 

Valid
Valid order

4 KG

Invalid
Invalid order

3,75 KG

05

Pricing basis

Calculation method

Wholesale discounts are calculated based on the 250 g retail price (reference base).

Example calculation

If a coffee retails at €10 per 250g, the base price is €40/kg. A 25% wholesale discount would result in €30/kg wholesale price.

06

Volume discounts

Tiered pricing
a) Single Origin & Cascara
4–7.99 kg Per individual SKU
25% off
8–15.99 kg Per individual SKU
30% off
16–31.99 kg Per individual SKU
35% off
32 kg+ Per individual SKU
40% off
Note: Discounts are applied according to the tiers above and the 250 g reference price.
b) Stow Rare
0–0.9 kg Per individual SKU
20% off
1–2.9 kg Per individual SKU
25% off
3 kg+ Per individual SKU
30% off
07

Payment terms

Prepayment required
All payments must be completed before roasting. Orders are scheduled for roasting and shipment only after payment has been received and confirmed.
Accepted payment methods
Bank transfer Standard wire transfer
Credit / Debit card Visa, Mastercard
Google / Apple Pay Express checkout
08

Shipping

Dispatch & costs
Shipping costs
Shipping costs depend on destination and total order volume:
EU / EEA Ask
World Ask
Shipping
Free shipping within the EU

Wholesale orders of 32 kg+ shipped within the EU qualify for free shipping.

Dispatch standard & freshness
STOW aims to dispatch orders as close to the roast date as possible. In case of unforeseen logistical delays, we will coordinate the best possible solution with you.
Customs, duties & import taxes (outside the EU)
For shipments outside the EU (or outside your customs area), import duties, VAT, customs clearance, and any brokerage/forwarding fees are not included unless explicitly agreed in writing. These costs are typically charged by the carrier and/or customs authorities.

For an accurate shipping quote, please send us the delivery address and estimated quantity.

09

Availability

Lots & rotation
Single origin coffees and rare lots may be:
Limited in quantity
Seasonal & time-sensitive
Subject to rotation
Regular wholesale partners receive priority for reservations. When a lot is nearing depletion, we may suggest a profile-similar alternative to maintain menu stability.
10

Quality & handling

Partner responsibility
Cup quality is the result of a complete system (grinder, water, recipe, workflow, cleaning, service routine).
Upon agreement, we can assist you with:
Checkmark Coffee selection recommendations for your concept
Checkmark Initial espresso/filter guidelines
Checkmark Recommendations for consistency and standardization
Partner responsibility The partner is responsible for proper storage and handling after receipt (cool, dry, no direct light; packaging should be properly sealed during use).
11

Claims & errors

Transport damage
In case of an issue with delivery (incorrect product/quantity or transport damage), please contact us immediately upon receipt and include:
Brief description

Explain the issue clearly and concisely

Photos

Visual documentation of the issue

Shipment & lot details

Tracking numbers and batch information (if applicable)

Resolutions are handled individually (replacement, credit note, or reshipment, depending on the case).
12

Resale restrictions

Brand usage
Permited resale channels
Resale of STOW products is permitted exclusively:
Your physical location Brick-and-mortar business premises
Your e-commerce site Official company website
Not permitted
Not permitted
Distribution via third-party platforms (marketplaces) or unauthorized third-party resale is not permitted without prior written consent from STOW.
Brand asset usage
Use of STOW brand assets (logos, visuals, text) must comply with agreed guidelines. Content provided by STOW (tasting notes, origin info, descriptions) may be used for product presentation but must not be altered in a misleading way.
13

Price updates

Product changes

As specialty lots are seasonal and subject to market and logistical changes, STOW may update availability and pricing. The applicable wholesale discount tiers remain as defined in Section 6; any price changes will be communicated prior to new orders.

14

Liability

Limitation

STOW is not liable for indirect damages (e.g. lost profit, lost sales) resulting from logistical delays, customs holds, or third-party carrier issues. Where legally applicable, liability is limited to the value of the affected goods.

15

Wholesale contact

Get in touch

For B2B pricing, onboarding, and orders:

Email
Email peter@stow.si Primary wholesale contact
Phone
Phone +386 70 609 596 Direct line
General inquiries
General inquiries info@stow.si
New Account

Wholesale access

Send your country, venue type, estimated monthly consumption (kg), equipment, and focus (espresso / filter / rare). We will respond with coffee selection recommendations, onboarding steps, and delivery options.

Apply for wholesale access